Privacy Policy

This agreement was last modified on 2nd July 2024

1. Introduction

We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Information we collect about you

Like most websites, GlueOnline uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

If you do not wish to be tracked, please use Google Analytics Opt-out, AdBlock or other appropriate extensions for your browser to prevent add-tracking.

3. Contact forms and email links

If you contact us via an email link like this one, none of the data that you supply will be stored by this website. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted (providing both the sending and receiving email systems are using TLS) using SHA-2, 256-bit cryptography.

Should you choose to contact us using the contact form on our Contact us page, your name, email address and contact telephone number will be saved to our database. In addition, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) described above.

4. Credit Card Information

Payments on our site are collected through GDPR compliant Merchant Services PayPal & Stripe. We DO NOT store your credit card information.

5. Third Party Data Processors

We use a number of third parties to process personal data on our behalf (such as Google and PayPal), and all of them comply with GDPR legislation. Their respective Privacy Policies are listed below.

Google (Privacy policy), Constant Contact (Privacy policy), PayPal (Privacy policy), Stripe (Privacy Policy)

We will not disclose your information to any other party other than those clearly outlined in this Privacy Policy, unless it is under these specific circumstances:

1. In the event that we sell any or all of our business.
2. Where we are legally required by law to disclose your personal information.
3. To further fraud protection and reduce the risk of fraud.

Only to businesses owned either fully or partly by GlueOnline

6. Amendments

We may update this policy from time to time by publishing a new version on our website, you should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

8. Your Rights

Access & Correction

You have the right to review or amend any data about you that is stored in our systems, or ask us to erase it. If you believe it may be out of date or incorrect, please send us an e-mail.

Cancellation

You have the right at any time to withdraw your consent to the use of your personal data in the future. To do so, please email us or submit an enquiry via our contact form.

8. Data Breaches

We will report any unlawful data breach of the GlueOnline website’s database or the databases of any of our third party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

9. About cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

Beside cookies, there is other data sent by your browser whenever you visit our site. This additional information may include your computer’s Internal Protocol (“IP”) address which could potentially be used to personally identify you.

You can adjust the settings on your computer to decline any cookies if you wish by activating the reject cookies setting on your computer.

10. Cookies that we use

We use cookies for the following purposes:

1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
2. status – we use cookies to help us to determine if you are logged into our website;
3. personalisation – we use cookies to store information about your preferences and to personalise our website for you;
4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
5. advertising – we use cookies to help us to display advertisements that will be relevant to you;
6. analysis – we use cookies to help us to analyse the use and performance of our website and services and
7. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

11. Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links (Be aware blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website):

1. https://support.google.com/chrome/answer/95647?hl=en (Chrome)
2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
3. http://www.opera.com/help/tutorials/security/cookies/ (Opera)
4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
5. https://support.apple.com/kb/PH21411 (Safari)
6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)

12. Our details

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy. You can contact us:

1. by post, using the postal address.
2. using our website contact form.
3. by telephone, on the contact number published on our website; or
4. by email, using the email address published on our website.